Booking Terms & Conditions

• Customers should remove all personal belongings, money, valuables and other significant items from their vehicle prior to any type of detailing or service
• Dripping Wet Auto Detailing will not accept liability for loss or damage to any personal property, including the vehicle being serviced, any belongings contained inside of the vehicle, or to the location of service.
• You assure that the vehicle is being serviced in a lawful and safe area, and if you feel otherwise, please communicate your concerns by contacting us
• All vehicles are cleaned at the customer’s own risk and must be able to withstand normal cleaning processes
• Dripping Wet Auto Detailing and its vendors do not accept liability for discharged batteries during or after the service has been completed
• Please inspect your vehicle after the service is rendered to assure all interior lights, headlights, or running lights have been turned off
• We cannot guarantee any firm times when accepting your booking
• Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type. We reserve the right to use any independent contractor to undertake your auto detailing and may need to change the detailer/technician at short notice without penalty.
• Every effort will be made to keep regular bookings to the same day and time each week, however it may be necessary to make scheduling changes, but we will communicate the changes prior to arrival.
• We reserve the right to take a debit or credit card details to secure the booking.
• We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and/or machinery or equipment failure
• All vehicles are cleaned at the customers own risk.
• All orders placed require address, package, and vehicle condition verification. Service requests are not guaranteed at time of booking and may be cancelled at any time at the sole discretion of Dripping Wet Auto Detailing.
• Dripping Wet Auto Detailing reserves the right to refuse service to anyone
• Dripping Wet Auto Detailing reserves the right to refuse or deny customer demands above and beyond the booked detailing
• Dripping Wet Auto Detailing will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered

Pricing Terms & Conditions

• We may have a minimum call-out charge that varies by location
• Dripping Wet Auto Detailing reserves the right to charge an hourly rate of $60 (or proportion thereof) for any work that is not within the boundaries of the booking
• A minimum 20% surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials
• Our prices are based on detailing type, location, type of car and condition of the vehicle
• Dripping Wet Auto Detailing reserves the right to charge each vehicle according to its condition, the type of vehicle and the customer location
• Dripping Wet Auto Detailing reserves the right to amend any price during the detailing should it differ from the original estimate

Communications

• At the customer’s request, Dripping Wet Auto Detailing will send you SMS text messages or an email to confirm your service request, provide information about the technician, and may conduct a customer satisfaction survey after the job is completed. Depending on your mobile phone service, you may incur costs from these SMS text messages from your mobile phone service provider. Dripping Wet Auto Detailing is not responsible for any of these potential costs.
• When you book a service request, your name, phone number, service address and vehicle information will be shared with that technician
• Dripping Wet Auto Detailing may call you directly to discuss your service or conduct a customer satisfaction survey. In the event of a canceled request, we may call you to inquire about your reasons for canceling
• All inbound and outbound customer service calls may be recorded for quality assurance.

Our Service Terms & Conditions

• We may ask you where you heard about Dripping Wet Auto Detailing in order to gauge our marketing strategies
• We may conduct customer satisfaction surveys
• We must have permission to hold a debit or credit card to secure a regular booking and we will charge the card after each visit
• We reserve the right to charge a debit or credit card the full amount should the vehicles(s) not be available for cleaning and the booking has not been cancelled in advance (see cancellation policy)

Cancellation Terms & Conditions

• We require 24-hour notice to cancel any booking/detailing service
• Failure to provide 24 hours advance notice of cancellation will result in a minimum charge of 25% of the service cost
• Same day appointments that are cancelled will incur a charge of 25% of the service cost
• Dripping Wet Auto Detailing reserves the right to take full payment if a booking is cancelled on the day without prior agreement
• Dripping Wet Auto Detailing reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know
• Dripping Wet Auto Detailing reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company
• Failure to be present at the time and location of the ordered service will result in the full value of the service being charged

Service Guarantee

• If there is probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost refund or redo the uncompleted or unsatisfactory portion of the service
• Cleaning or repairing the vehicle personally or professionally after the initial service without authorization from Dripping Wet Auto Detailing voids our Service Guarantee. Redoes, refunds, or reimbursements will not be made after any unauthorized cleaning or repairs.
• Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray or any other hazardous materials voids our service guarantee. No refunds, redoes, or any additional work will be performed outside of the original package or estimate.
• Some issues may require services beyond those you ordered. Refusing the services recommended by customer service or your on-site technician may invalidate the service guarantee.
• Only services included in your order and additional services authorized by Dripping Wet Auto Detailing are covered under our service guarantee. Any services not authorized by Dripping Wet Auto Detailing is at the customer’s own risk.
• Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee and any redo services or discounts are at the sole discretion of Dripping Wet Auto Detailing
• Any claims must be filed within 48 hours of the completion of the service by phone or email
• Pictures of the area must be emailed within 24 hours of the claim being made.

Gift Certificates

• Gift Certificates can only be used once per vehicle per service
• Gift certificates cannot be combined or redeemed with any other additional discounts, coupons, or promotions
• The final price for services rendered may exceed the value of this gift certificate
• Additional charges may apply to the redeemer if they choose a package that exceeds the cash value of their gift certificate
• Additional surcharges for excessive pet hair, biological waste, other hazardous materials, larger vehicles, excessive damage, or other issues may apply
• Gift certificates reflect a cash value.
• Prices for services may adjust due to seasonality, location, inflation, or demand
• Any balances for services ordered are due at time of service and do not include additional services, tax, or gratuity
• After 6 months of non-use the gift certificate is non-refundable

Window Tinting

• All window tint installations come with a limited lifetime warranty. Your tint warranty is provided directly by the film manufacturer.

Sample Window Tinting Warranty Information:

• Dripping Wet Auto Detailing does not warranty against product defects.
• Dripping Wet Auto Detailing will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle, or to the location of service.
• Prices do not include the removal of old film. Prices for film removal are based on the condition of the vehicle and the glass.
• Minimum price for tint removal is $20 per window.
• Any additional fees to remove your old film will be discussed prior to your service commencing.